Privacy policy

Privacy Policy

The Rug Market

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from therugmarket.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies — data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.

  • Log files — track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels — electronic files used to record information about how you browse the Site.

  • Third-party technologies — scripts, SDKs, and pixels from third-party partners used for analytics, advertising, performance measurement, fraud prevention, and functionality, including Shopify services, Google Analytics, Meta (Facebook and Instagram), TikTok, X (Twitter), Pinterest, and similar platforms.

Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card details and other payment methods supported by Shopify including PayPal, Shop Pay, Apple Pay, and Google Pay), email address, and phone number.
We refer to this information as “Order Information.”

We may also collect information you voluntarily provide, such as:

  • Customer service inquiries

  • Email subscriptions

  • Product reviews

  • Communications you send to us

How We Use Your Personal Information

Order Information

We use Order Information to:

  • Fulfill orders placed through the Site (including processing payments, arranging shipping, and providing confirmations)

  • Communicate with you regarding orders or inquiries

  • Screen orders for potential risk or fraud

  • Provide customer support

  • Improve our products and services

  • Send marketing or promotional communications when consistent with your preferences

  • Comply with legal and regulatory obligations

Device Information

We use Device Information to:

  • Screen for potential risk and fraud (particularly IP addresses)

  • Improve and optimize the Site

  • Generate analytics about customer behavior

  • Assess the effectiveness of marketing and advertising campaigns

  • Deliver targeted advertising and remarketing across third-party platforms

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our business and provide our services.

For example:

  • Shopify powers our online store and may process personal information to support checkout, payments, fraud prevention, and analytics. Learn more at: https://www.shopify.com/legal/privacy

  • Google Analytics helps us understand how customers use the Site: https://www.google.com/intl/en/policies/privacy

  • Meta (Facebook & Instagram), TikTok, X (Twitter), Pinterest, and similar platforms may receive device or usage data for advertising, retargeting, and measurement purposes.

We may also share your Personal Information:

  • To comply with applicable laws and regulations

  • To respond to lawful requests such as subpoenas or court orders

  • To protect our rights or enforce our policies

Shopify Network Intelligence & U.S. Privacy Rights

We use Shopify to power our online store. As part of this service, Shopify may collect and use personal information across participating merchants through Shopify Network Intelligence to improve fraud prevention, analytics, ad performance, and platform functionality.

Under U.S. privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), you have the right to:

  • Access your personal information

  • Request correction or deletion of your personal information

  • Opt out of the “sale” or “sharing” of personal information for advertising or analytics

You may exercise these rights by:

  • Using the “Do Not Sell or Share My Personal Information” link in our website footer, or

  • Emailing Support@therugmarket.com with the subject line “Data Privacy Request.”

We also link to Shopify’s Consumer Privacy Policy here:
https://www.shopify.com/legal/privacy

If you submit an opt-out request, we will not use or share your data for targeted advertising, analytics, or cross-merchant services where required by law.

Behavioral Advertising

We use your Personal Information to provide targeted advertising or marketing communications that we believe may be of interest to you.

You can learn more about targeted advertising here:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-out links:

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a “Do Not Track” signal from your browser.

Your Rights (European Residents)

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or delete your personal information.
We process your information to fulfill contracts with you and pursue legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you request deletion.

Changes

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us:

Email: Support@therugmarket.com

Mail:
The Rug Market
21621 Nordhoff St., Suite 150
Chatsworth, CA 91311
United States