Easy Returns

At The Rug Market, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy to make the process as easy as possible.
How It Works:

  1. Contact Us: If you wish to return an item, simply contact our customer service team within 15 days of receiving your order. You can reach us via email at support@therugmarket.com, and one of our friendly representatives will assist you with the return process.

  2. Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return your item. Please make sure to include this return authorization number with your return package.

  3. Packaging: Securely package the item(s) you wish to return in the original packaging, if possible. Be sure to include all accessories, manuals, and any other materials that came with the product.

  4. Shipping: You are responsible for shipping the item(s) back to us. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is delivered to us safely.

  5. Inspection and Refund: Once we receive your return, our team will inspect the item(s) to ensure that they meet our return criteria. Upon approval, we will process your refund back to the original form of payment. Please note that it may take 30 days to process and for the refund to appear in your account, depending on your financial institution.

Return Criteria:

  • Items must be in their original condition, unworn, unused, and with all tags attached.
  • Certain items, may not be eligible for return.
  • Returns must be initiated within 15 days of receiving your order.

Unfortunately, we do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.

Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at support@therugmarket.com. We're here to help!