FAQ

How can I check the status of my order?

Just enter your email address and order number into our "Check Order Status" tool on the right hand side of this page!
You can also follow the link HERE to find your order status.
Your order number starts with a WS, followed by 7 numbers. It should look something like this: WS0000000. You can find your order number on your confirmation email. If you haven't received your confirmation email, try checking your spam folder.
Remember, if you're having any issues, you can always send us an email to info@rugsusa.com. We're here to help!

Can I cancel my order once it has been placed?

As long as your rugs have not left our warehouse, you can cancel your order for any reason.
Just send us an email to info@rugsusa.com with the subject line "Cancellation Request" and include your order number in the subject line. Your order number starts with a WS followed by 7 numbers (e.g. #WS1234567) and can be found either in your confirmation email or on your rug label.
You can also give us a call at 1 (800) 982-7210, and we'll be happy to help!