Frequently Asked Questions (FAQs)

Welcome to therugmarket.com! Below are answers to some commonly asked questions to help you navigate our website and make the most of your shopping experience.

How can I place an order?

Placing an order on therugmarket.comis easy! Simply browse our selection of rugs, select the ones you'd like to purchase, and add them to your shopping cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.

What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secure and encrypted to ensure your information remains safe.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the contiguous United States but only during promotional and limited time offers only with a given code. Please note that additional charges may apply for shipping to Alaska, Hawaii, and international destinations.

How long will it take to receive my order?

Delivery times vary depending on your location and the availability of the item(s) you've ordered. Most orders are processed and shipped within 2-3 business days. Once shipped, you can expect delivery within 5 to 8 business days.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 15 days for a full refund or exchange. Please see our Returns Policy for more details.

Can I track my order?

Yes, you can track your order using the tracking number provided in your order confirmation email. Simply visit the carrier's website (UPS or FedEx) and enter your tracking number to see the status of your shipment.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders. Please contact our customer service team at support@therugmarket.com for more information and to discuss your specific needs.

How can I contact customer support?

If you have any questions, concerns, or need assistance with your order, our customer support team is here to help! You can reach us via email at support@therugmarket.com or by phone at 310-841-0111. Our business hours are 8:00 am to 4:00 pm PST., Monday through Friday.

Can I request a custom rug or special order?

Absolutely! We offer custom rug services and can accommodate special orders to meet your specific requirements. Please reach out to our customer service team to discuss your needs and preferences at support@therugmarket.com or by phone at 310-841-0111. Our business hours are 8:00 am to 4:00 pm PST., Monday through Friday.

If you have any other questions or need further assistance, please don't hesitate to reach out to us. We're here to make your shopping experience enjoyable and hassle-free!